Terms & Conditions
The purchase of any travel services offered by Vacanza Destinations Inc., (Doing business as Vacanza Italy—Vacanza Destinations) constitutes a contractual agreement between you & our Company, & represents your acceptance of our terms set herein. http://vacanzaitaly.com/terms-conditions/
CLIENT & OR AGENT:
READ OUR Terms & Conditions prior to PURCHASING YOUR TRAVEL PRODUCTS. These Terms & Conditions are subject to change after this publication of our brochure. FOR COMPLETE Terms & Conditions, UPDATES & CHANGES, please REFER to our website:http://vacanzaitaly.com/terms-conditions/ for any changes or contact us for the latest copy.
Vacanza Italy – Vacanza Destinations Inc., (referred to as The Company from this point forward) and its Representatives act only in the capacity of an agent of all air, land & sea transportation, sightseeing, tours, hotels & tour operators, which provide services included in a specified tour. The individual tour participant agrees that The Company and its Representatives shall not be liable for any injury, damage, loss, accident, delay, or irregularity, liability or expense to person or property due to any act of omission from its suppliers of any hotel, air or land transportation carrier, restaurant supplier or other contractor rendering or providing services. The Company and its Representatives shall not be responsible for any expense or liability resulting from labor disputes, war, acts of terrorism, government restraints, weather conditions, sickness, pilferage or any other cause beyond their control. The Company and its Representatives reserve the right to cancel any tour prior to departure for any reason (including insufficient number of participants) or to change itineraries and/or substitute services or hotels of equal quality without prior notification. The Company and its Representatives assumes no responsibility for a schedule change by your designated carrier nor any additional costs (accommodation, meals, etc) caused by flight delays or missed connections. The Company and its Representatives reserve the right to accept, or to retain or refuse any person as a participant of any tour or to cancel any program of a tour if circumstances so demand. The Company, its Representatives and Tour Operator do not accept responsibility for improper Travel Documents (passport, visas, etc., see section to LEGAL TRAVEL DOCUMENTS).
The Company and its Representatives shall not be responsible for any expense or liability resulting from delay, cancellation, loss of personal belongings, accident, bodily injury, illness, death, deterioration of travel services, inconvenience, loss of enjoyment, disappointment due to an act of God; disputes, war, acts of terrorism or threats, government restraints; fire, floods, explosion, earthquakes, epidemics, quarantines, storms, lightning, tornados or adverse weather conditions; or any other cause beyond their control.
NOTICE TO TRAVELERS:
Different standards of living and practices exist outside of Canada, including but not limited to the provision of utilities (water and electricity), accommodations, services of all kinds, food, food preparation, water quality, security, insects, wildlife or weather conditions. You agree that The Company shall not be responsible or liable for any loss, damage, illness or injury you may suffer as a result of such different living standards and practices. It is not uncommon to suffer from travelers’ diarrhea when travelling. The Public Health Agency of Canada recommends that you visit your family doctor or a travel medicine clinic prior to departure to advise you on precautions. Please check the Foreign Affairs & International Trade Canada website at voyage.gc.ca for information specific to your destination before you travel. All hotels undergo routine maintenance and renovations. Certain resort areas are undergoing major growth with ongoing construction and The Company is not responsible for any resulting inconvenience. At newly constructed properties, all facilities may not be 100% operational or last minute finishing touches or landscaping might be ongoing during your stay. If The Company is advised of any significant work that will be ongoing during your stay or of any major facilities that will not be available, we will try to advise you prior to departure through notice to your travel agent.
COMPLAINTS/PROBLEM HANDLING AT DESTINATION:
Any problems arising with the services booked, either confirmed or pre-paid, must be immediately brought to the attention of our local supplier representative at your destination so that THEY may quickly resolve the situation. The representative’s emergency contact number is listed on your voucher. Failure to report any problems right away may prevent your right to a claim. It is difficult to resolve a claim if it is brought to our attention once you have returned home. CLIENT’S RETURN HOME: At no time will we accept responsibility for any issues arising during your holiday period, that we nor our local representatives have been notified of or advised of such issues at time of occurrence.
Claims or disputes (including unresolved claims) regarding services booked through or provided by The Company must be decided by an arbitrator in the province of The Company.
LEGAL TRAVEL DOCUMENTS:
It is the passenger’s responsibility to obtain, and have in their possession, all documentation required by all relevant government authorities including passports, visas, and inoculations. Special documentation (such as a notarized letter) may be required for minors traveling alone, children who carry a different surname than their traveling companions, and for single parents traveling with their children. Canadian Citizens and Residents of Canada of other nationalities such as landed immigrants are responsible for being in possession of their required travel documents, a valid passport and resident card. A visa may also be required; ENTRY/ EXIT visas, as well as LOCAL HEALTH requirements (inoculations).
MINORS must be accompanied by adults at all times.
You agree to comply with any reasonable directions requested by The Company and its Representatives during your vacation.
DEPOSIT & FINAL PAYMENT:
As per cancellations listed below.
Recommended and is advised.
Notice to cancel must be received in writing. Cancellation penalties will apply as per terms listed:
- Cancellations received up to 55 days prior to departure – Full loss of deposit.
- Cancellations received between 55 and 35 days prior to departure – 60% of total cost.
- Cancellations received less than 35 days prior to departure – 100% of total cost.
- These Terms may vary, and supplier’s terms as noted at time of booking will apply.
Villas and Self Catered accommodations
- Cancellations received up to 55 days prior to departure- Full loss of deposit.
- Cancellations between 55 and 40 days prior to departure-60% of total cost
- Cancellations received less than 39 days prior to departure, or for no shows – 100% of total cost.
- These Terms may vary, and supplier’s terms as noted at time of booking will apply.
- Cancellations received more than 39 days prior to departure -$75.00 per person or 10% of total cost whichever is greater.
- Cancellations received between 34- 20 days – 50% of total cost.
- Cancellations received less than 19 days prior to departure, or for no shows – 100% of total cost.
- Hotels at time of booking, may state 100% Non –Refundable; booking and payment stays at a 100% NON REFUNDBLE
Car Rental: (May Require INTERNATIONAL DRIVER’S LICENSE. Driver’s Responsibility)
- Cancellations received more than 5 days prior to departure – $75 per car or 10% of total cost whichever is greater.
- Cancellations received less than 3 days prior to departure, or no shows – $75 plus one day’s rental cost.
- Cancellations and or revision fees will be advised at the time of reservation and are subjected to the rules and regulations as deemed by individual airline policy.
- Cancellation charges apply only to issued passes – 15% of total cost plus administration fee.
Must be sent in writing, and include the return of all documentation.
All prices are per person and based upon double occupancy. Single and triple accommodations may be available with a price adjustment. Price is subject to change without notice as a result of adverse economic changes or currency fluctuations that may affect air/land transportation, hotels, or other related service providers.
Where transfers are included, there is one scheduled group transfer for arrival and departure at a designated time and place. It is the responsibility of the tour participant to be at the transfer point at the designated time. Private transfers can be arranged for an additional fee.
Additional costs may apply such as heating, electricity, final cleaning.
Times and flights schedules or dates are subject to change as per terms & conditions of the tour operator/airline. It is the passenger’s responsibility to reconfirm these times.
Through your payment for requested travel services, you the client acknowledges and accepts our terms and conditions as stipulated in this notice.